Why Digital Inclusion Health Matters for Everyone in Derby

Why Digital Inclusion Health Matters for Everyone in Derby

One in five adults across the East Midlands lack basic digital skills or access, leaving many at risk of missing essential health services as more move online.

While digital tools bring convenience, they can widen gaps for people without reliable internet, suitable devices, or confidence in using them. We see this daily through the experiences shared with us.

At Healthwatch Derby, we gather local insights to advocate for services that truly work for everyone. This means ensuring people can access their health services whether they prefer to book appointments by phone or use a digital app. In fact, NHS England guidance on inclusive digital healthcare explicitly states that providers must design systems to avoid excluding anyone.

Six Opportunities for Stronger Digital Inclusion Health

To bridge these gaps and ensure equitable access, we’ve identified six practical opportunities that can make health services fairer and more reachable for residents across Derby and the wider East Midlands.

Retain clear phone and face-to-face routes so people without digital access can still reach their GP quickly and without extra stress.
Link community classes directly to health tasks such as booking appointments or viewing test results, building confidence step by step.
Design apps and portals with plain language, larger text, and simple navigation so older adults and those with learning needs can use them easily.
Support schemes that offer low-cost devices or data to carers and people on low incomes who otherwise cannot afford to go online for care.
Train reception staff to guide patients through digital forms on the spot, turning potential barriers into quick, supported moments.
Collect feedback from seldom-heard groups and use it to challenge providers where digital shifts create unequal access.
These practical steps help us retain the many benefits of technology while simultaneously protecting those who rely on traditional routes for their care. We consistently use evidence gathered from residents to influence decisions on key health boards, ensuring that no one is left behind as services evolve.

Your Experiences Drive Real Change

When you tell us about difficulties booking online or worries over privacy, we turn those stories into action. This direct feedback helps shape services that remain inclusive as technology advances. For example, recent feedback from a Derby resident showed how support from our team secured a non-digital appointment route for them, proving that small changes can make a big difference. We consistently work with providers to promote both innovation and reliable alternatives.

Take the Next Step Toward Equitable Care

Your voice is invaluable; it helps us advocate for health services that truly serve everyone across Derby, Derbyshire, and the East Midlands. Please share what you have experienced so we can keep pushing for fair access for all. You can find out more about Our Work and how we support local people, and also explore Services that specifically focus on seldom-heard communities.

Ready to Share Your Story?

We champion accessible care for all and want to hear how digital shifts affect you. You can email us at [email protected] with your enquiry, complaint or concern – emails are regularly monitored and will be responded to within the same day.